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New Job at Vodacom Tanzania, Head of Department: M-Commerce Operations

Job Title: Head of Department: M-Commerce Operations
• To own the M-Commerce operational systems and support all internal divisions in the effective performance of their operational processes related to M-Commerce products and services
• Supporting the IT and Network Divisions, be the business owner of the M-Commerce systems, managing upgrades, change requests and incidents, capacity planning and monitoring and technical roadmaps.
• Supporting the Customer Service and Distribution Divisions, define and monitor the customer experience for consumer, business and distribution users of the M-Commerce systems, including testing of changes, training of customer facing teams, and 2nd line support for distribution and business customers.
• Supporting the Sales and Distribution Divisions, manage the sales activation process for distribution and business customers on the M-Commerce systems.
• Supporting the Legal and Regulatory Division, implement AML and compliance controls and monitoring, data clean up and sanitization ,reconciliations, audit and fraud management and Central Bank Reporting and oversight support.
Perform M-Commerce product operations and processes, including reconciliation with 3rd parties, month end reporting on operational indicators and performing operational reports to support finance, sales, distribution and customer service teams.
• 5-10 years relevant experience in a senior management role within an M-Commerce environment, having being exposed to all disciplines.
• Relevant post graduate diploma or degree, commercial focus preferred
• Swahili & English (fluent)

• Operational Management – experience with management of large teams achieving deadlines
• Partner Management – delivery of results through partners and SLA’s
• Customer focused – passionate about delivery of results to internal and external customers
• Commercially astute – solid understanding of market, competitor, & customer
• Process-and Control Oriented – solid understanding of key cross-functional processes touching m-commerce; able to play an efficient role; able to spot optimization and risk management opportunities
• Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions, expert spread sheet skills a distinct advantage.
• Financial Management – develop and manage budgets, drive down costs wherever possible.
• Inspirational Leadership – develop and maintain great working environment throughout all levels of m-Commerce division.Source: AjiraLeo Tanzania
• Presentation and communication skills – superior, both written and oral. Experience in report writing an advantage, expert word processor and PowerPoint skills a distinct advantage 
Job Type : Full-time
Employment Type : Permanent 
Closing Date : 
03-Jun-19, 11:59:00 PM 


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