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6 Customer Support Agent Job Opportunities at 10bet October 2022

6 Customer Support Agent Job Opportunities at 10bet October 2022

Tittle: Customer Support Agent

Number of candidates: 6 agents


  • Excellent level of English and Swahili
  • Excellent interpersonal and communicational skills in English and Swahili
  • Ability to work 24/7
  • Very good Computer skills (knowledge of Microsoft Office tools)
  • Good technical troubleshooting skills
  • Team Player with positive “can do” attitude
  • Ability to learn and adapt in a fast and dynamic, multinational, multilingual and
  • multicultural environment;
  • Previous experience as a Customer Services or Sales representative – a must
  • Previous experience in the Gaming – an advantage
  • Experience in Sales domain – an advantage
  • Results-oriented (being Customer Support and/or Sales ones)
  • Ability to cope with various tasks and on some occasions to react under pressure;
  • Willingness to work a flexible schedule to include weekends, possible holidays and
  • occasional overtime when needed.
Core Responsibilities: 

  • Assist to the customers with any query that arises through available communication
  • channels
  • Resolve customer queries while keeping both the company and customer’s best interest in
  • mind
  • Provide online troubleshooting by using the available communication channels
  • Achieve up-sales, conversions and decline solutions by chat and phone calls
  • Work according to departmental and company protocols and work procedures
  • Provide an excellent level of service and making sure that the customer’s request is
  • answered and assisted within SLAs, in order to contribute to an excellent customer
  • experience with us
  • Perform proactive phone calls to customers according to predefined segments
  • Report to the relevant departments regarding site issues, in accurate content and trouble
  • shooting
  • Manage personal performance report on a daily basis
  • Maintain a clean work environment and respect office equipment.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Handle Chat Support, Inbound calls and answer emails from customers.
  • Deliver an attentive and comprehensive service to our customers based on Sports Betting product, account problems and first line support.
  • Delivering a high level of customer service to players regarding their queries and inform them about promotions and other products
  • Engage potential customers in dialogue that open opportunities
  • Support and guide customers with all requests and escalating and following up when necessary.
  • Meet company expectation for excellent customer service
  • Maintain a friendly, professional tone at all times
  • Function as part of the team with sincere enthusiasm
  • Take relevant notes on all call for future use and enter into database
Send only your CV to:

Deadline: 10 th October, 2022



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