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Branch Manager (BM) at FINCA Microfinance Bank (T) Limited

Branch Manager (BM) at FINCA Microfinance Bank (T) Limited

The Branch Manager (BM) is accountable for the branch business growth, profitability, human resource planning and management, risk, control and compliance. He or she is responsible and lead person on driving sales, channel outreach, branch staff performance and development, brand management and community engagement.

He or she is responsible for developing strategies to grow the branch business and agent’s network while identifying the risk and way to mitigate, identifying opportunity to maximize return and ensuring the bank create impact in the community we work with.

Branch Business Management

Guide and lead on FINCA product delivery to achieve the goals and objectives of the strategic and operational plans for the branch, including the achievement of Branch NOM, outreach goal (loan and savings portfolio, loan client and savers), PAR, and etc. goals as measured on a monthly and ongoing basis.

Lead on business growth and development of the branch agent’s network to maximize return by organizing sales drives around agents focusing on recruiting new clients.

Develop strategies and lead the branch team on executing the strategies focusing on deposit mobilization and ensure the branch target are meet.

Assure a high level of efficiency and accuracy in all back office operations, at a level that supports the front office staff and results in customer satisfaction.

Ensure 100% compliance to the bank’s policies and procedures and that every individuals understand and follow the guideline stipulate on all policy and procedures.

Share best practices, systems, policies, procedures and documentation among Branch personnel. Propose improvements to existing systems, policies, and procedures to your line Manager, and assist in implementing new ideas.

Support the design, testing, and lead the roll-out of new/ revised products, as required. Propose modifications to product design as appropriate.

Human Resources Management

  • Provide leadership to all branch staff in the service of creating a team that is professional at all times and with a strong compliance environment including ensuring regular communication of all FINCA policies and procedures.
  • Oversee Branch staffing to ensure efficiency, productivity, and smooth operations.
  • Make recommendations to your Line Manager for changes to staffing as appropriate in accordance with HR policy and as decided by or agreed with your line manager.
  • Build or manage a strong team and develop the capacity of staff members to assume management roles as evidenced by having a pool of qualified internal candidates available to fill vacancies.
  • Ensure performance of the Branch meets established standards.
  • Carry out the requirements of FINCA Microfinance bank on staff performance management system.
  • Establish performance plans with all staff under his/her line management in consistent with the FINCA Microfinance bank operating and strategic plan. Conduct performance evaluations for line staff in accordance with established procedures.
  • Provide required support to the branch staff that include identifying the gap, training needed coordinate with training section to ensure that all staff members have a documented training and individual development plan in place.
  • Participate in, and provide feedback on the effectiveness of training initiatives.
  • Ensure Branch compliance with FINCA Microfinance Bank Personnel Manual and related policies and procedures in the service of maintaining a transparent and equitable human resources environment and so that the Branch is known as an employer of choice in the region.
  • Maintain a work environment of open and ongoing communication. Conduct regular staff meetings to discuss
  • Branch issues and review progress toward objectives, to resolve problems and coordinate responses to issues arising from day-to-day operations, and to discuss changes in systems, policies or procedures, or other critical information.
  • Build a sense of teamwork among the staff.
  • Ensure proper compliance to leave management within each leave cycle
  • Reporting and Controlling
  • Monitor Branch performance versus plan, and provide explanations to your line Manager for variances and way forward.
  • Complete daily Branch reports and internal audit responses in the specified formats and submit to your line
  • Manager in accordance with established standards and deadlines
  • Facilitate effective internal audit activities, and ensure rapid follow-up on issues raised by internal auditors
  • Ensure Branch compliance with all FINCA Microfinance Bank policy manuals, and other policy guidance documentation as put in effect by the Management board.
  • Branch Financial Analysis and Cost Control

  • Interpret Branch financial statement with an understanding of branch level profit drivers and underlying causes of risk and possible mitigation.
  • Monitor and control Branch expenses improving operational sustainability.
  • Lead and manage branch budget planning, control and evaluate the performance of agreed branch financial
  • KPI’s and ensure branch is profitable.
  • Strategic Direction and Planning

  • With contribution from your branch team develop annual targets and outreach plans for the Branch, and submit these to your line Manager for further review.
  • Develop month on month targets and outreach plans for each front staff at the Branch, and submit these to your line Manager for further review
  • Manage the branch cash flow and liquidity planning through on time submission of disbursement projections and operational expense requirements.
  • Create and submit human resources and staffing plans and updates to the Management Team on a quarterly basis.
  • Provide input to the Training and Development Manager, as appropriate to assist in development of training plans for FINCA Microfinance Bank.
  • Assist in planning for new product release, market due diligence, expansion to new operational areas, and other expansion activities as assigned.

Marketing and Community Relations

  • Promote the bank brand image and lead the branch team towards creating awareness of the brand and service offered by the bank and its VAS.
  • Liaise with strategic partners, including commercial bank partners, institutions and other external entities to ensure effective partnerships and operations in the assigned area.
  • Champion customer experience, Promote positive linkages and communication between the branch, surrounding community as well as head office.
  • Build relationship with media, vendors, contractual agreements and other relevant partnership
  • Perform any other duties as required or requested by the Head Office.


  • A University Degree preferably in Commerce and Management (B.Com), Business Administration (BBA), Banking or any other related field. MBA is an added advantage.
  • At least 3 years work experience in a recognized Microfinance Institution or Commercial Bank.
  • Ability to manage and motivate staff.
  • A sound knowledge of Microfinance, principles and practices of banking.
  • Computer Literacy
  • Supervisory responsibility
  • All staff in the respective branch

How to Apply:

Please send your application letter and CV to

Deadline for sending application is October 18, 2022


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