Lodge Manager at Mwiba Holdings Limited
The Lodge Manager(LM) will oversee lodge’s operations, striving to consistently improve overall guest experience in line with the company’s vision and mission. The Lodge Manager’s will report to the Group Operations Manager.
KEY RESULT AREAS / ESSENTIAL FUNCTIONS
Guest Experience
- Meeting and greeting guests on arrival, guests’ check-ins and check-outs and throughout their stay at the lodge, all guests should be met on arrival by the manager on duty.
- Relay (guest in the lodge) information in morning meetings, ensure all permits of the guests are issued and are in place.
- Liaising with reservations office on a regular basis to ensure guests have a unique experience focusing on areas that impact the guest experience.
- Ensure ali guest in the Lodge have filled in required forms including indemnity and guest feedback forms
- Maintaining and advising operational standards at the Lodge; including decor and furnishings, menu standards, bedding, and guest-relations standards, which meet the expectations of our high-end guests.
- Review bush functions and ensure they meet set standards and deliver guest’s expectations.
- Ensuring that the ops management team is given timeous and adequate feedback on all guests.
- Financial management and administration of lodge’s budget, orders and effective stock control
- Fully responsible for all lodge operations in relation to the property’s assets.
- With assistance from accounts, keep a fixed asset register for the Lodge.
- With assistance from Operations Manager, preparing and maintaining Mwiba Lodge’s budgets and monitoring on-going cash requirements and spending.
- Ensuring all Lodge operations and projects are available and completed within budgets, on time and optimizing resources to meet guests’ requirements.
- Manage Lodge’s shop, ensure that there is enough stock.
- Ensure lodge stores are kept locked, place orders timely, stock received is checked against order, and ensure return of ali orders that are below standards and lead stock taking exercise.
- Company Standards and staff development
- Responsible for knowing, understanding and executing company policies, standards and in particular all emergency procedures, the same to be transferred to staff.
- Training and monitoring head of units and junior staff to make sure they comply to deliver accurate service to the guests.
- Ensuring that all new staff attend on-line induction within the first week of commencing duties at the Lodge
- Responsible for general staff welfare including staff meals, uniforms accommodation and transport, also have routine checking of back of the house cleanness.
- Control rosters and leave cycles and perform other related People and Culture functions when necessary, this may include initiating disciplinary actions, be part of recruiting and retaining (through appraisals) and separation (being involved in exit procedures and interview)
General Operations
- Responsible for staff and guest meals; assuring standard meals and orders are on top to ensure consistency in the guest experience, storing and stock taking approvals.
- Receive reports from all HOD’s, prepare a full report to be shared with Operations Manager as required.
- Close communication with the transport, reservation, maintenance, kitchen and front of the house to ensure availability of all needed service.
- Complete a written handover for the assistant lodge manager when going on leave and conduct formal handover on your return.
- Ensure good relations are maintained with Mwiba camps, LL Lodge, TAWA and Mwiba Operations.
- Ensure Radio, phone and internet communication is clear, maintained and working 24/7.
PROFESSIONAL AND INTERPERSONAL DETAILS
Education:
- 3-year Diploma or Bachelor Degree in hospitality management.
- A competent level of computer skills are required, the group uses a number of systems, PMS;
- POS, Xero, DMC, in addition to basic Google Suite.
- Experience and Skills:
- Five (5) years’ experience in bespoke high end luxury hospitality.
- Experience in safari operations or remote locations.
- Excellent leadership abilities and communication skills.
- A candidate with a strong F&B background would be preferred.
Personal Attributes:
- Be humble and kind and through their track record with proven integrity.
- Driven and self-motivated.
- Hands on, lead from the front and mentor the team.
- Have analytical abilities to identify key metrics for action.
- Creative thinker and effective problem solver.
- Due to the nature of the business, be able to work flexible hours as well as weekends and public holidays.
How to Apply:
Applicants are invited to submit their CV’s /Resumes and copy of certificates to P & C Office (for hard copies) or via email to: recruitment@kdtl.co.tz
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